Welcome to the SinkSeat Frequently Asked Questions (FAQ) section. Here, you can find answers to common questions regarding our products, ordering process, delivery services, and related policies.

What products does SinkSeat primarily sell?

SinkSeat specializes in designing and selling modern, comfortable sofas tailored specifically for residential living spaces. Our product range encompasses a variety of styles and materials, designed to complement diverse home aesthetics.

Which regions do you ship to?

Currently, our delivery coverage extends nationwide. Shipping to certain remote areas may require additional transit time.

How long does delivery typically take?

Order Processing: 1–3 business days

Standard Shipping: 3–7 business days

Expedited Shipping: 1–3 business days

International Shipping: 7–21 business days

Specific delivery times may vary depending on the shipping address and the carrier’s operational status.

Which carriers do you use for delivery?

We have partnered with several trusted carriers, including:

UPS

FedEx

USPS

Can I return or exchange an item?

All products are considered “Final Sale” items. We do not accept requests for returns or exchanges unless the item arrives damaged or contains manufacturing defects.

What should I do if the item I received is damaged?

Please contact our customer support team within 48 hours of receiving your item and provide the following information:

Your Order Number

Photos or videos of the damaged item

We will verify your case; if it meets our criteria, we will arrange for a replacement item to be shipped to you or provide an appropriate resolution.

How can I track my order?

Once your order has shipped, you will receive an email containing a tracking number. You can use this number to track the delivery status of your package directly on the carrier’s official website.

Do you offer “White Glove” delivery service?

Yes, for select large furniture items, we may offer “White Glove” delivery service; this service typically includes in-home delivery, as well as basic assembly and placement services.

How can I contact the customer support team? You can contact us via the following methods:

Email: support@sinkseat.com
Phone: +1 (800) 123-4567
Address: 5489 Market Street, Suite 100
San Francisco, CA 94103

We typically respond within 24 to 48 business hours.

Thank you for choosing SinkSeat—we are dedicated to serving you and ensuring your shopping experience is smooth and enjoyable.